Shipping policy

Shipping Policy

Orders are dispatched from London, United Kingdom.

Processing and Production Times

Ready-to-ship products will normally be dispatched within 2–5 working days.

Many Strangely garments and accessories are produced in small quantities or made after an order is received.

Standard made-to-order clothing will normally be ready for dispatch within approximately 2 weeks.

Complex, customised, specialist or bespoke pieces may require approximately 4 weeks.

Production times are estimates. If an order is expected to take significantly longer, we will contact you.

UK Delivery

UK orders are sent using an appropriate tracked delivery service wherever possible.

Delivery estimates shown at checkout begin from dispatch and do not include any stated production or processing time.

International Delivery

We ship internationally to destinations available at checkout.

International delivery times depend on the destination, carrier and customs clearance. Delivery dates are therefore estimates unless expressly stated otherwise.

Tracking information will be provided where available.

United States

Orders to the United States are shipped using an appropriate international carrier or customs/shipping service.

US orders may be subject to import duties, taxes, customs charges or carrier handling fees.

Customs Duties, Taxes and Import Charges

For orders delivered outside the United Kingdom, the recipient may be responsible for customs duties, import taxes and associated carrier or customs handling charges.

Unless checkout specifically states that duties and taxes are included, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs authorities and carriers determine these charges. Strangely Ltd has no control over the amount charged or the time required for customs clearance.

Customers are responsible for providing any information reasonably required by the carrier or customs authorities to complete import clearance.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error after placing an order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change its destination.

Lost or Damaged Deliveries

If a shipment appears to be lost or arrives damaged, please contact us promptly so that we can investigate with the delivery carrier and provide an appropriate resolution.

Returns

Please refer to our Return and Refund Policy for information about returns.

Approved returns are handled through our operational returns address at The Gramophone Works, London. Please contact us before sending a return so that we can provide the appropriate return instructions.